The families who arrived for the first day of the Winter Wonderland festival in Milton Keynes were promised ‘all the magic of the holiday season’.
What they got, however, were skinny Santas, reindeer without antlers … and an ice rink made out of plastic sheets.
Organisers received so many complaints from furious customers that they shut the event down after only a day.
The attraction’s resident Santa came in for the most criticism. Wearing a £1 Santa costume, and considerably more svelte than the Santa on the attraction’s website, he caused one young girl to burst into tears when he asked if she’d been that naughty this year.
A message on the website read: ‘We regret that this event has been cancelled. Full refunds will be issued for all tickets that have been pre-ordered.’