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ANALYSISHOTELS

What can your hotel or resort learn from Disney Cruise line to improve the experience for visitors’ entire trips?

What can your hotel/resort learn from the Disney Cruise line? Probably more than a few things, but here’s one: Nobody wants to get sick on their vacation.  Cruise lines are particularly careful about contagious diseases — nothing ruins a cruise like an outbreak.  It’s close quarters in many resorts and hotels as well — and many […]

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HOTELSTOURISM TECH

Smartphone checkout for Marriott’s U.S. loyalty members… sounds like a good idea for all hotels

Hopefully, this is just the beginning. Anytime the private or public sector can help visitors get out of unnecessary lines or avoid any sort unpleasant red tape, they’ll appreciate it.  As I’ve mentioned before in this blog, every experience colors the visitor’s perception of a destination, especially the little things. Marriott Hotels launched mobile checkout […]

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HOTELSTOURISM TECH HOTELSTOURISM TECH

Marriott now testing contactless room keys in Brooklyn hotel, still not as cool as Clarion hotel’s mobile phone test. When will the mobile room key be ready for the rest of us?

Two years ago, Swedish lock and tech company Assa Abloy (with VingCard and Seos), tested a breathtaking new mobile key (and check-in bypass) technology that gave travelers a glimpse into the future (see video).  Last month, a Brooklyn Marriott rolled out the Assa Abloy NFC card system. There are some clear advantages: easier entry, fewer […]

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