I had a bit of a ‘situation’ with a travel insurance company recently. They had been debiting my account for an annual policy without my knowledge and still taking my money when I took out individual policies for short trips that would have been covered by the self same annual policy. The maddening thing was […]
Author Archive | Peter Moore
ANALYSISBritish Museum allows visitor experience to be ravaged by vikings
Held in a new state-of-the-art gallery, the British Museum’s exhibition, Vikings: Life and Legend, was meant to consolidate the museum’s reputation as one of the most innovative and forward-thinking in the world. Instead that reputation has been severely dented as disgruntled visitors take to social media to complain about long queues and massive overcrowding. I […]
Chalet operator says UK Education Department is taking the piste. Offers to pay fines.
A ski chalet operator is offering to pay fines of up to £700 to parents who take their children out of school for one of its term-time holidays. The operator, MountainBase, is advertising its skiing breaks to Morzine in the French Alps and claims that parents had been trapped by a UK law changed to […]
How do you pull the rug out from under destination marketing? Stop people from taking photos.
Extraordinary news out of Hungary this week where the government is to start enforcing a civil code where photographers have to get permission from everyone in their shot – even those people who walked into it by mistake. With 42% of content shared on Facebook travel related – and most of that in the form […]
Want to get your passengers talking about you? Give them free wi-fi.

Imagine a plane load of people on Facebook, Twitter and Skype, telling their friends about the airline they were flying with and how great they were. Well, it happens on every flight run by budget Scandinavian airline, Norwegian.com. Norwegian.com offers free wi-fi on every flight. And it’s a novel enough service at the moment that […]
World’s oldest temple takes thoroughly modern approach to tourism
Gobekli Tepe, a recently excavated temple site in Turkey, is set to become a model for sensitive tourism development with the help of the Global Heritage Fund. Predating the Great Pyramids, Stonehenge and the invention of written language, Gobekli Tepe is the oldest temple site in the world. With excavations advanced enough for visitor numbers […]
India’s travel market projected to hit $14.7 billion. Here’s how to get your cut.
India has an affluent middle-class the size of the population of the entire United States. And the good news for destinations around the world is that they’re itching to get out and see the world, with an average of $1,700 burning a hole in their pockets. These are the findings of eRevMax, a leading hotel […]
What do Chinese tourist want? Better shopping and more Chinese food.
The Chinese have rapidly become the world’s biggest travellers and the biggest spending travellers over the past few years. Nearly 100 million Chinese tourists visited foreign countries last year. So a recent survey by Tourism Research Australia on the opinions of Chinese visitors to Australia offers an invaluable insight into what this growing sector of every tourist board’s […]
Make sure your destination looks like the brochure – or suffer the consequences
The classic shot of a golden sand beach, fringed by palm trees is the money shot for destinations trying to ramp up holiday bookings. But how often have visitors been left disappointed when they are to discover that the reality doesn’t match the dream? That’s the problem facing Bali’s iconic Kuta Beach this week after […]
Thailand opens first football-themed hotel, misses open goal
The Thailand-based ONYX Hospitality Group has officially launched the first football themed hotel in Thailand: Amari Buriram United. The hotel’s idea of ‘football themed’ is to decorate each room with the local team’s crest and the odd piece of art featuring players. We can’t help but think they’ve missed a trick or two. Why not […]