The airport is where many visitors start and end their visit and get their first and last impression of your destination. Seems like a perfect place to make a powerful and positive impact. So what do most airports do? Provide the same retail shops and snack bars and complement this with slow-moving security lines.
What does the world’s most award-winning airport do? A lot more.
There are free foot massage machines, an amazing indoor slide, a butterfly garden, 24-hour cinema with free screenings of the latest films, a powder room for ladies, a room full of arcade games, a large forest-themed playground for kids, interactive art station where you can try your hand at the Singapore artform of woodblock rubbing, and a “social tree” that allows visitors to chair photos and video on a 360-degree screen comprised of 64 42-inch high-definition screens.
Even if you’re not into any of these things, you’ll likely be impressed how much they seem to care that you’re having a good experience.